Cancelation Policy We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required
When cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the 50%of your appointment. This amount must be paid prior to your next scheduled appointment.
No-Shows Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” Keep in mind it's not my responsibility to call and inform you that you missed your appointment but you can call me and I will reschedule your missed appointment. If you missed your scheduled appointment I will move appointments scheduled after your appointment up or fill in clients who have been waiting to get in with me. If no-shows become a repeat habit I have every right to refuse service as to not waste my time when it can be directed to the many who are eager to get in with me.
Late Arrivals If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
In regards to refunds, all sales are final. I will not issue a refund if by some reason your unable to get in when it's convenient for you due to the fact that I am willing to work with you and fit you in according to what I have available to include opening my off days to fit you in. As always I do mention that I am booked up usually a month out so it's imperative that you book an appointment as soon as possible. I will not issue a refund for a purchase made months or a year prior to you actually getting around to calling me to schedule your appointment. It will be to my discretion when a refund is permitted.